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Express One Slovenia
Customer assistance
Important notices
Pick up the parcel at a pickup point of your choice
With our dense network of pickup points throughout Slovenia, you can quickly and easily redirect your parcel (cash on delivery parcels are excluded) to your nearest pickup point and collect it there when it suits you best. You have 5 or 3 (parcel machine) days to collect it. On the day of delivery you will be informed on the delivery via SMS/Viber and email. You can change the delivery address by yourself using the online link sent in the message and forward it to your desired pickup point. You will be notified when the parcel is ready for the pickup.
Petrol will charge a fee for the delivery of parcels (0.50 EUR) at BS Petrol points of sale in accordance with its price list from March 11th, 2024. Parcel machines, Trafika 3DVA and other partners do not charge a surcharge for the delivery of the parcel.
Procedure for picking up the package at the pick-up point
You can pick up the parcel at the collection point only after you receive an SMS message informing you that the parcel is at the collection point. Despite the agreement with the courier, it may happen that it will not be possible to deposit the package at a specific pick-up point. Therefore, we ask you to wait for the SMS message.
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Career
Media relations
Pick-up locations
Distribution warehouse map
The headquarters of our company and the central warehouse are in the Komenda business zone. Our other warehouses with space for handling goods provide the necessary geographical coverage for fast delivery of shipments to recipients the next working day throughout Slovenia.
Contact
Frequently asked questions
FAQ
Check the product characteristics
Try to find out as much as possible about the product you are buying. Take the opportunity to find out what is possible in a phone conversation and via email. Ask the seller to send you a better or another photo of the product in order to get a truer idea of the product and so that the product, the seller sends you does not fall short of your expectations. Ask for a description of the colour, texture, contents, size, capacity and anything else you might be interested in about the product to make sure you know what kind of product you are buying.
Check the seller's reputation
Ask your friends and acquaintances if they have bought from the seller and what their experiences were. Any experience and information will come in handy, and the chances of being scammed will decrease. If possible, buy only from verified sellers or directly in online stores. When shopping on web shops, pay attention to reviews and feedback about the seller.
Check the conditions of sale, the possibility of delivery and return of the product.
Most reputable sellers have specific terms for returning the product (Returns Policy) on their website. If the product return policy is not published on their website, before buying, ask the seller what to do should you not be satisfied with the product. The more information you have about the product and the seller, the less chance something will go wrong. If you buy from a private person, be sure to agree on the eventual return of the item.
How can I pay at shipment shops?
In case of cash on delivery, the employee check the ransom amount on the shipment and collect it from you. You can pay via all payment options available at the parcel shop.
