Another delivery time
Select an available time if the change does not yet affect the delivery.
Receive a parcel
Manage your delivery
Use the secure link in your Express One SMS, Viber or email notification to review available delivery changes. Options depend on the shipment and service.
How to manage your delivery
Available options depend on the shipment, service and current delivery stage.
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01
Open the secure notification link
Use the link in your Express One SMS, Viber or email notification. If the link is missing or does not work, contact customer support.
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02
Review available changes
When eligible, select another time, address or pickup location.
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03
Confirm the correct details
Check the address, phone number and selected option before confirming.
Which changes are available?
Pickup location
Redirect your parcel to a pickup point or parcel locker.
Safe place
Where the service is available, nominate a suitable safe place at the address.
When is redirection unavailable?
A change may not be available for shipments requiring a personal signature, cash on delivery, oversized shipments or certified document return.
Need help with a change?
Send customer support your shipment number and the change you want to request.
Receive a parcel
Frequently asked questions
Available delivery changes and redirection options.
Can I change the delivery address or date?
If the shipment is eligible, use the link in your delivery notification to select an available date, address, or pickup-location change.
What happens if I miss my delivery?
After an unsuccessful delivery attempt, you will receive a notification with the next steps. Depending on the shipment, another delivery attempt or collection at another location may be available.
How will I be notified and how can I change the delivery method?
You receive delivery information by email, Viber or SMS, and the courier may call before delivery. Select available changes through the tracking link; a change may delay delivery by one working day.
Can every parcel be redirected?
No. Availability depends on the shipment type, service and current delivery stage.
