Another delivery attempt
When available, review the expected time or arrange the next step with customer support.
Receive a parcel
Missed a delivery?
Check the latest shipment update and choose the next available delivery or collection step.
What to do after an unsuccessful attempt
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01
Check your notification
Review the SMS, Viber or email message and the current shipment status.
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02
Review the next option
Depending on the parcel, another attempt or collection at the stated pickup location may be available.
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03
Collect within the stated time
Follow the collection deadline and instructions in your notification.
Common next steps
Collection at a pickup location
Your notification will contain the pickup location and instructions for collecting the parcel.
Missing delivery details
Check the name on the bell, access to the address and a valid phone number.
Cannot find the next step?
Send customer support your shipment number so the current status can be checked.
Receive a parcel
Frequently asked questions
Shipment status, delivery updates and tracking help.
How can I track my parcel?
Enter the shipment number supplied by the sender in Track & Trace. You will see the current status and the latest available delivery update.
What information should I prepare when asking for delivery help?
Have the shipment number, recipient name, delivery address and latest notification ready.
